Authorization: Prior to returning products, a Return Authorization (RA) Form must be obtained by contacting Pure-Vu Customer Service Department at (855) 890-7866. Kindly have the following information available when calling: Customer Name, Invoice Number, Product(s) being returned, Reason for Return.
A credit for products returned to our facility will be issued if they meet the following criteria:
· Products must be in original packaging, unopened and in same condition as when shipped.
· Return must be within 30 days of invoice.
· Return must include a Return Authorization Form.
Items that are NOT eligible for credit:
· Product with less than 6 months expiration dating.
· Product purchased on Special or other offer featuring short dated items.
· Product not listed on the Return Authorization Form.
All returns are subject to final count and acceptance by Pure-Vu. Credit will be issued only for those products that meet the above criteria. Professional and Spa Returns are subject to a 25% restocking fee.
INSTRUCTIONS FOR RETURNING PRODUCT:
Call Pure-Vu Customer Service at (855) 890-7866 to obtain a Return Authorization Form.
An RA Form along with shipping label will be sent by email. Complete and sign the form.
Pack items securely in a box or the package used to deliver the item.
Place the completed signed form in the box with the items being returned.
Drop the package off at your designated carrier’s location to be shipped ground. Send all returns PREPAID. Pure-Vu is not responsible for loss or damage during shipment and cannot issue credit for product not received.
Returns are processed within 5-7 days of receipt. Refunds on your credit cards can take up to 30 days depending on your bank’s policies. We apologize that original and return shipping and handling fees are not refundable. Only products purchased through Pure-vu.com or purchased from an authorized seller through an authorized distribution channel may be returned. Returns will not be honored for Pure-Vu products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.